Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact us, and we'll do our best to change your order before it is shipped.

Can I cancel my order?

Yes, you can cancel your order within 30 mins by contacting our customer service team. However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.

My address is written incorrectly in the order confirmation - what can I do?

If you have created an account with us, you can sign in to change your order details, including your address. Do this as soon as possible or contact us at service@kaiweets.com.

I received my package, but my order is incomplete, incorrect, or missing - what do I do?

We are sorry for the inconvenience caused to you, please contact us at service@kaiweets.com and we will help you to solve the problem immediately.

Shipping

Which countries do you ship to?

KAIWEETS ships to the United States, Europe, Australia, the Middle East, etc.

Shipping to remote islands is not supported.

We accept dropship orders and wholesale orders. Welcome to choose us!

As a delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics. 

Quickly solve the problem contact our customer service at service@kaiweets.com

How much does shipping cost?

All products on the website are shipped free of charge. Customers do not have to pay any shipping charges.

How long does shipping take?

Generally, your package will be sent out from our warehouse in the United States, Europe, or Australia. The delivery time only takes 3-10 business days. If there is no stock in the local warehouse, we need to deliver the goods from the China factory, which will take 2 weeks or more.

Most Products will take 3-10 business days to deliver. During the holidays, the shipping time will be increased by a week's working day. The gifts in the discount activity may be shipped separately, and we will send you another tracking number by mail. If you need to know more shipping time information, please feel free to contact us at service@kaiweets.com.

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 3 business days.

My order has already been shipped, but I need to change my address - how can I do this?

Alternations cannot be made to the shipped orders. If it has shipped out of our warehouse, we will send a shipping update email to you. If you haven’t received the shipping number about 3 days after placing the order, please contact us at service@kaiweets.com to change your address and other shipping options. 

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend that you contact your carrier first and find out the status of your package. It could be left with a neighbor or somewhere else. Please contact us at service@kaiweets.com if the carrier's customer service cannot help you, and we will open a case as a missing package. 

Why have I only received part of my order?

Some items could be sent separately, and the second (or more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and, if the package still hasn't arrived, please contact us at service@kaiweets.com.