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KAIWEETS ships to the United States, Europe, United Kingdom, Australia, the Middle East, etc.
We currently do not ship to the following areas:
Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palu, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding..
Free shipping for all order on our website.
Generally, your package will be sent out from our warehouse in the United States, Europe, or Australia. The delivery time only takes 2-5 business days.
If there is no stock in the local warehouse, we need to deliver the goods from the China factory, which usually take 10-15 working days.
| Country | Shipping Time |
|---|---|
| United Stated | 3-5 working days |
| Europe | 3-5 working days |
| United Kingdom | 3-5 working days |
| Canada | 3-5 working days |
| Japan | 3-5 working days |
| Australia | 3-5 working days |
Once your payment is verified, we will process and ship your order within 48 hours.
We are sorry for the inconvenience caused to you. In this case, we recommend that you contact your carrier first and find out the status of your package. It could be left with a neighbor or somewhere else. Please contact us at service@kaiweets.com if the carrier's customer service cannot help you, and we will open a case to find out.
Some items could be sent separately, and the second (or more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and, if the package still hasn't arrived, please contact us at service@kaiweets.com.
KAIWEETS offers a full refund for full-priced products in case they are received within 15 days of the delivery provided the following.
Customers need to bear the freight returned to the warehouse.
All KAIWEETS laser tools undergo rigorous and comprehensive quality inspections. We are confident in the reliability of our products and provide an outstanding warranty to support professional users.
We offer 3 Year Limited Warranty from date of purchasing provided that:
Defective products will be repaired or replaced, free of charge or at our discretion, if sent together with proof of purchase to our authorized distributor(s).
This Warranty does not cover:
Note:
If you have any question, please feel free to contact us: service@kaiweets.com.

Terms of use:
1. This product (KAIWEETS Care) is a special service product and cannot be returned.
2. Valid for three year starting from the date of purchase.
3. If the product or its accessories are damaged by non-human factors, we will replace the accessories or product for free (free shipping and free replacement).
4. For kaiweets.com orders only.
5. KAIWEETS Tools has the final right to explain the terms.
We have established our own youtube channel to help DIY tool enthusiasts around the world better understand KAIWEETS Tools.