KAIWEETS Care program

KAIWEETS Care program

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We Insist

WARRANTY

Free replacement of damaged product (Non-man-made damage) and accessories for 3 Years

RETURN POLICY

30-Day Money-Back Guarantee for Any Reason

Fast, Free Shipping

Free shipping worldwide, fast shipping to EU/US

AFTER-SALE

One on one Life-time technical support received

We Promise

All official website orders(bought from kaiweets.com) will automatically receive a free 3-year membership warranty.
We insist on providing customers with high-quality products and promise to provide customers with 36-month worry-free after-sales service.

FAQ

All official website orders(bought from kaiweets.com) will automatically receive a free 3-year membership warranty.

For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

KNOW MORE

The return and warranty policy outlined on this page applies exclusively to purchases made directly through KAIWEETS official website. If you havepurchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. Once the returned item arrives back in KAIWEETS’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, KAIWEETS refunds the cost of the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through KAIWEETS official website, please contact retailers for refunds.

KNOW MORE

Usually 3-5 working days to US/EU country, 7-15 working days to other country