Refund & Return
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Please see below for more information on our return policy.
I have received the wrong product - what do I do?
We are very sorry to hear that you have received the wrong order.
If you return or exchange due to personal reasons ( such as misuse or undesired, not product quality problem ), you will bear the return shipping fee.
Please get in touch with us at service@kaiweets.com, and we will provide you with further instructions.
How Do I Exchange An Item/Order?
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us at service@kaiweets.com, and we will provide you with our current return address.
What is your return policy?
Customers can return purchased products within 30 days after receiving them.
Please note that the item must be unused and in the same condition that you received it.
It also must be in the original packaging.
If the product is damaged when received or it is the wrong product, the customer does not need to bear the return shipping cost. In this case, please contact us and we will arrange for a replacement or refund fully to you.
How can I return my order?
Please email service@kaiweets.com and state the following:
- Order Number
- Reasons for Return:
a. Didn't suit me
b. Wrong / Defect Product (Please include pictures)
c. Not what I was expecting
d. Other Reasons
Our customer care team will advise you of the rest of the steps.
Have you received my return?
Please send us the tracking number so we can help track your return packages.
Once we receive your items and inspect the product, we will grant you the full refund.
Processing your return usually takes a few days.
However, we will send you an email update when we have received and checked your returned product(s).
When will I receive my refund?
Processing a refund usually takes up to 7 business days after receiving the returned item(s).
If you have not yet received a refund, please contact us.
Please note that it may take some time before your refund is officially recorded on your credit card statement. Please allow up to 5-10 business days.
If you have any problems, please feel free to contact us at service@kaiweets.com
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To ensure that all customers will receive a complete, defection-free product, the returned products must be in a resalable status. We are sorry that products without the original packaging cannot be returned.